eb9 Terms & Conditions — Rules and Policies for Bangladesh Players

By registering an account on eb9, accessing any part of the eb9 platform or placing any wager, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in full. These terms apply in addition to any specific terms that apply to individual promotions or games and should be read alongside the Privacy Policy and Responsible Gaming policy. If you do not accept these terms, you must immediately discontinue use of the eb9 platform and close your account if one has been created.

Use of the eb9 platform is restricted to individuals who: (a) are aged 21 years or older; (b) are accessing the platform as a personal user, not on behalf of any third party or as a representative of any organisation; (c) are not prohibited from accessing online gambling services under any applicable law in the jurisdiction from which they are accessing eb9; (d) are not listed on any self-exclusion register that eb9 participates in; and (e) have provided accurate personal information during the registration process. eb9 reserves the right to request identity verification documents at any time. Providing false eligibility information may result in account closure and forfeiture of any balances held.

Each individual may hold only one registered account on eb9. Attempts to create multiple accounts — whether under the same identity or using different personal details — are a violation of these terms and may result in immediate suspension of all associated accounts and forfeiture of any funds held therein. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. eb9 will not be liable for any losses resulting from unauthorised use of your account that arises from your failure to keep your credentials secure. You must notify eb9 support immediately if you suspect that your account has been accessed without your authorisation.

All deposits and withdrawals on eb9 are processed in Bangladeshi Taka (BDT). The minimum deposit is ৳200. Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa and Mastercard. Withdrawals are processed to the same payment method used for deposit where technically possible. eb9 reserves the right to request KYC documentation before processing any withdrawal. Withdrawal processing times vary by payment method but eb9 aims to process all approved withdrawal requests promptly. eb9 does not charge processing fees on standard deposits or withdrawals, but your payment provider may apply their own charges. eb9 is not responsible for delays caused by payment processing networks outside its control.

All bonuses and promotional offers made available through eb9 are subject to specific terms and conditions that apply to each promotion. Where a wagering requirement applies, bonus funds and any winnings derived from bonus funds must be wagered the specified number of times before a withdrawal request can be submitted. Bonus funds are forfeited if a withdrawal is requested before the wagering requirement is met. eb9 reserves the right to withdraw, amend or cancel any promotion at any time without prior notice. Bonuses are offered to eligible accounts only — the use of multiple accounts, the use of automated betting software, or any form of bonus abuse will result in forfeiture of all bonus balances and may result in account closure. The 100% welcome bonus up to ৳20,000 is available to new registrations on their first qualifying deposit only.

eb9 is committed to responsible gaming and provides tools to help players manage their gambling activity. Available tools include deposit limits, session time reminders, cooling-off periods and self-exclusion. Players who wish to self-exclude from eb9 should contact support to initiate the process. Self-exclusion is a serious step and, once in effect, cannot be reversed during the agreed exclusion period. If you believe you have a gambling problem, please contact eb9 support or visit the Responsible Gaming page for information about external support services available in Bangladesh. eb9 will not knowingly permit individuals with active self-exclusions to maintain or create accounts. Players aged under 21 must not access or use eb9 under any circumstances.

The following activities are strictly prohibited on eb9 and may result in immediate account closure, forfeiture of balances and referral to relevant authorities: (a) providing false registration information, including false date of birth or identity; (b) using the platform while under the age of 21; (c) using automated betting software, bots or any other technology designed to gain an unfair advantage; (d) colluding with other players or eb9 staff to manipulate game outcomes; (e) engaging in any form of money laundering using eb9's payment facilities; (f) attempting to exploit technical errors or software vulnerabilities; (g) using a payment method that does not belong to you or that you are not authorised to use. eb9 reserves the right to void any bets or transactions that are found to have been made in breach of these prohibitions.

All content on the eb9 platform — including but not limited to software, game content, graphics, logos, trademarks, text, user interface design, and source code — is the property of eb9 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the eb9 platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display or exploit any part of the eb9 platform or its content without the prior written permission of eb9. The eb9 brand name and logo are trademarks of eb9 and may not be used without authorisation.

All games available on eb9 are sourced from certified game providers and operate using RNG (Random Number Generator) software that has been independently audited where required by the provider's certification. Game rules for each title are accessible within the game interface. eb9 does not manipulate game outcomes. In the event of a technical malfunction during a game round, the bet may be voided and the stake returned to the player's account. Live casino games are streamed from studios operated by licensed providers including Evolution Gaming, Pragmatic Play Live and Ezugi. In the event of a dispute about a game result, the result recorded on eb9's server log is considered authoritative.

To the fullest extent permitted by applicable law, eb9 shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use the eb9 platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption. eb9 does not guarantee uninterrupted or error-free operation of the platform and is not responsible for internet outages, third-party payment provider delays or other technical issues outside its control. Your use of the eb9 platform is at your own risk. Nothing in these terms excludes eb9's liability for fraud or for any other liability that cannot be excluded under applicable law.

eb9 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By using the eb9 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. eb9 uses SSL encryption to protect data transmitted between your device and its servers. eb9 does not sell your personal data to third parties. For full information on how eb9 handles your data, please refer to the Privacy Policy page.

You may close your eb9 account at any time by contacting support. eb9 will process your account closure request and return any eligible remaining balance to you via your registered payment method, subject to the completion of any applicable KYC or verification requirements. eb9 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to cases of suspected fraud, bonus abuse, multiple account creation, breach of these terms, or regulatory requirements. In cases where an account is closed for breach of these terms, eb9 may withhold all or part of any account balance pending investigation.

eb9 reserves the right to amend, update or replace these Terms and Conditions at any time. Where changes are material, eb9 will use reasonable efforts to notify registered account holders of the changes — for example by posting a notice on the eb9 platform or by email where an email address has been provided. Continued use of the eb9 platform after any amendment takes effect constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically. The most current version of these Terms and Conditions is always available at /terms-conditions.

These Terms and Conditions are governed by and construed in accordance with the laws applicable to eb9's operating jurisdiction. Any dispute arising from or in connection with these terms or your use of the eb9 platform that cannot be resolved through direct communication with eb9 support shall be referred to the relevant competent authority in eb9's operating jurisdiction. eb9 will make every reasonable effort to resolve disputes fairly and promptly. Players in Bangladesh are encouraged to contact eb9 support in the first instance for any account-related concerns before escalating to any formal process.

These Terms and Conditions, together with the Privacy Policy, Responsible Gaming policy and any applicable promotion-specific terms, constitute the entire agreement between you and eb9 in relation to your use of the platform. These terms supersede all prior agreements, representations or understandings between you and eb9 in relation to the same subject matter. If any provision of these terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. The failure of eb9 to enforce any provision of these terms does not constitute a waiver of its right to do so in the future.