eb9 Privacy Policy — How We Handle Your Data

eb9 is an online casino and sports betting platform serving players in Bangladesh. This Privacy Policy applies to all users who access eb9 via the website eb9.asia, including players who create accounts, place bets, make deposits or withdrawals, and visitors who browse the site without registering. This policy describes how eb9 collects, uses, stores, shares and protects personal data. It should be read alongside the Terms and Conditions, which govern the overall relationship between eb9 and its users. By using eb9, you acknowledge that you have read this Privacy Policy and agree to the practices described herein.

eb9 collects the following categories of personal data from users:

• Registration data: your mobile number, chosen username, date of birth and any other information provided during account registration.
• Identity verification data: where KYC verification is required, copies of government-issued identity documents such as a National ID card or passport.
• Transaction data: deposit and withdrawal records, transaction amounts, payment method identifiers (e.g. bKash account number, last digits of card), and transaction timestamps.
• Usage data: betting history, game session data, login timestamps, device type, browser type and operating system information.
• Communications data: records of any correspondence between you and eb9 customer support, including chat logs and support ticket content.

eb9 uses your personal data for the following purposes:

• Account management: to create, maintain and authenticate your eb9 account, verify your identity and enforce our one-account-per-player policy.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa or Mastercard, and to maintain accurate financial records.
• Legal compliance: to meet our regulatory obligations including anti-money laundering checks, age verification and responsible gaming requirements.
• Platform improvement: to analyse usage patterns, improve the eb9 platform, personalise your experience and develop new features that serve Bangladesh players better.
• Customer support: to respond to your support queries, process account closure requests and handle dispute resolution.

eb9 does not sell, rent or trade your personal data to third parties for commercial or marketing purposes. eb9 may share your data with third parties only in the following limited circumstances: (a) with payment processing partners such as bKash, Nagad, Rocket, Upay, Visa and Mastercard to the extent necessary to process your financial transactions; (b) with game content providers such as Pragmatic Play, Evolution Gaming and Ezugi where data sharing is technically necessary for game functionality; (c) with fraud prevention and identity verification services as part of our KYC obligations; (d) with law enforcement, regulatory authorities or courts where we are legally required to do so; (e) with any party to whom eb9 transfers or assigns its business or assets, in which case users will be notified of the change. All third parties with whom eb9 shares data are required to handle that data in a manner consistent with this Privacy Policy.

eb9 uses cookies and similar browser-based storage technologies to operate the platform and improve user experience. Cookies used by eb9 fall into the following categories: (a) essential cookies, which are necessary for the platform to function and cannot be disabled without impairing core functionality such as login sessions and secure payment flow; (b) analytics cookies, which collect anonymised usage data to help us understand how players use eb9 and identify areas for improvement; (c) preference cookies, which remember your settings such as language preference. eb9 does not use third-party advertising cookies or tracking pixels for targeted advertising. Most mobile browsers allow you to manage cookie settings. Disabling essential cookies may prevent parts of the eb9 platform from functioning correctly.

eb9 implements the following security measures to protect your personal data:

• SSL encryption for all data transmitted between your device and eb9 servers, ensuring that your login credentials, account information and payment details cannot be intercepted in transit.
• Password hashing: eb9 stores account passwords in hashed form only. eb9 staff cannot read your plain-text password. If you forget your password, it cannot be retrieved — only reset via mobile verification.
• Access controls: access to personal data held by eb9 is restricted to authorised personnel only, on a need-to-know basis, with appropriate role-based permissions.
• No payment PIN storage: eb9 does not store your bKash, Nagad, Rocket or bank PINs. Payment authentication is handled entirely by your payment provider's own secure systems.

eb9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this policy. For active account holders, data is retained for the duration of the account. Transaction data and account history may be retained for a longer period where required by applicable law or regulation — for example, financial transaction records may be retained to meet anti-money laundering obligations. If you request account closure, eb9 will delete or anonymise your personal data within a reasonable period, except where retention is required by law. Data held in anonymised or aggregated form (which cannot identify you individually) may be retained indefinitely for platform analytics purposes.

As an eb9 account holder, you have the following rights in relation to your personal data: (a) the right to access the personal data eb9 holds about you — you may request a copy by contacting support; (b) the right to request correction of any inaccurate personal data that eb9 holds about you; (c) the right to request deletion of your personal data, subject to eb9's legal retention obligations; (d) the right to restrict processing of your data in certain circumstances; (e) the right to object to processing of your data for specific purposes. To exercise any of these rights, contact eb9 customer support with a clear description of your request. eb9 will respond within a reasonable timeframe. Identity verification may be required before processing a data access or deletion request.

eb9 is strictly for adults aged 21 and above. eb9 does not knowingly collect personal data from individuals under the age of 21. If eb9 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the account will be closed. If you are a parent or guardian and you believe that a person under 21 has created an eb9 account, please contact eb9 support immediately so that appropriate action can be taken. eb9 takes its obligations in relation to age verification seriously and may request documentary evidence of age at any point during the account lifecycle.

The eb9 platform may display game content from third-party providers such as Pragmatic Play, Evolution Gaming, Ezugi and others. These providers operate their own data practices within the context of the game content they deliver. eb9 is not responsible for the privacy practices of third-party game studios in relation to any data those studios collect directly. However, eb9 does not permit third-party game providers to use player data collected through the eb9 platform for purposes unrelated to game operation. eb9 does not include any external social media trackers, advertising networks or analytics providers on its platform that would collect your data for external commercial purposes.

eb9 may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations or platform features. Where changes are material, eb9 will notify registered account holders through a notice on the platform or via other appropriate channels where contact information is available. The date of the most recent update is shown at the top of this policy. Continued use of the eb9 platform after any update constitutes acceptance of the revised Privacy Policy. You are encouraged to review this policy periodically. The most current version is always accessible at /privacy-policy.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data eb9 holds about you, please contact eb9 customer support through the contact channels available on the eb9.asia website. Our support team is available 24 hours a day, seven days a week. For data access or deletion requests, please state clearly in your message that you are making a data subject request and provide the mobile number associated with your eb9 account so that our team can locate your records efficiently.